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Shipping Information

Thanks for visiting

Thank you for visiting High Mountain Discount Camping Supply. Your camping place. If you have any questions please feel free to contact us by email at markteague@highmountaindiscountcampingsupply.com.

Where do we ship

High Mountain Discount Camping Supply only ships to the United States at this time.

Shipping

All Orders are processed within 1-2 business day from the date order is received excluding weekends and holidays. ground shipments are received by our customers within 5-7 business days, however depending on location could take up to 10 business days from the date we ship the order. Your order will be shipped by standard UPS Ground service.  Please note that certain product that are classified HAZMAT or ORMD will not be shipped by air under any circumstances. Customers are responsible for all shipping charges that are refused upon delivery in addition to a 15% restocking fee which will be at discretion of High Mountain Discount Camping Supply. This policy applies to all products, including items that are promoted as free shipping. High Mountain Discount Camping Supply is not responsible for any delay or additional charges that may incur as a result of changes made by the customer, in the event the customer makes any alteration to their shipping address after their package has been scanned into the UPS system.

How we ship

We provide the fastest, most reliable and secure delivery services to our customers, with the best customer service possible.

Shipping Insurance

High Mountain Discount Camping Supply will insure all parcels

Florida Sales Tax

We have to charge Sales Tax in Florida if you live in Florida. All other sales are not taxed

Returns & Warranty Information

Here at High Mountain Discount Camping Supply we offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. You can Return within 20 days of receiving your order. You must request a Return Authorization Number before you send it back to High Mountain Discount Camping Supply, and any return sent without a RAN will be refused.  Please read the following for return guidelines: All merchandise is guaranteed for 20 DAYS from original date of purchase. Some of our merchandise is guaranteed with a manufacturers warranty . We agree, at our option to repair or replace any defective merchandise during the 20 day warranty period. Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. Defective products returned to us missing accessories or original packaging will be replaced or repaired as received. A 15% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds). The returned item should include a note explaining the problem & the appropriate "return shipping address". Please allow 1-2 weeks for processing. You may Sign In and select Return Status to obtain the current status of your return. You will receive an email from our returns department informing you of your company credit after it has been applied to your account. No returns sent COD will be accepted. Returns must be sent pre-paid. IMPORTANT: All returns must go through our Return Authorization process. To get an RAN number Email us at markteague@highmountaindiscountcampingsupply.com Tell us what the problem is and we will send a RAN to you. You will receive an RA number which will need to be printed clearly on the outside of the package being returned. Any returned package that does not have an RA number will be returned to sender. RA numbers are valid for 14 days. So if we were at fault, we’ll cover it, if it’s not, we won’t. Non-Defective Items If you are not satisfied with what you ordered, or the item you ordered didn’t work like you thought it would, or if the item was not what you expected in any way, you may return it to us for a refund provided the item is not used and can be resold in new condition. Shipping and handling is not refundable, and you will be liable for a 15% restocking fee.  If your item included free shipping, you will be responsible for the actual original shipping cost we paid to ship your item.
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